Positive Reviews
positive:
Attractive location.
Guests tend to like the location of this hotel. The A406 and A13 combined offer a simple route through to Central London yet there’s plenty to keep you occupied in the immediate area too. Shopping and dining options are plentiful.
positive:
Quiet and comfortable rooms.
You’ll find the rooms at this hotel offer clean and comfortable surroundings. The new Hypnos beds certainly seem to be a hit with guests. Other amenities in the rooms are not exactly extensive but do include all the basics. The lack of air-conditioning doesn't seem to cause any issues.
positive:
Accommodating staff.
You can expect a friendly greeting from the staff at the Premier Inn London Loughton / Buckhurst Hill. The team seem to genuinely care about ensuring that guests at the hotel have everything they need and are enjoying their stay in the area.
Negative Reviews
negative:
Some rooms are a little cramped.
Although guests leave plenty of positive comments about the rooms, a fair few also comment that they are a little on the small side. This seems to be particularly the case in family rooms when put-up beds are placed alongside the regular king-size.
negative:
Too basic for some.
Although this hotel doesn't pretend to be something it’s not, a number of guests were surprised to find just how basic it is. Items like mini-fridges, radios, phones, hair dryers and irons were among those missed by guests.
negative:
Issues with free Wi-Fi.
A number of reviews refer to problems encountered with the free Wi-Fi. Apparently, once you connect to the Internet, the connection is less than stable. This can be a little frustrating to say the least. Allow room in your trip budget to upgrade to the premium option if you can’t do without Wi-Fi during your stay.