Hotel Best Western Plus Hill House (Bakersfield, USA)

Guests enjoyed the spacious and comfortable rooms, described the breakfast as plentiful and well prepared, appreciated the ample parking and enjoyed cooling off in the pool. They liked the friendly staff, especially MariBell at the front desk, and most said the Best Western Plus Hill House fit all their requirements for a pleasant stay.

Whether they were visiting Bakersfield on business, in town to attend a concert or just passing through, guests appreciated the hotel's freeway close location and proximity to downtown restaurants and amenities. The ample parking with spaces for trucks and RVs was also appreciated.

Some guests who have frequently stayed at this establishment were surprised at the negative reviews posted about the quality of service and accommodations. Repeat guests had high praise for the friendly staff and several described efforts that went above and beyond the call of duty. Business travelers said they happily return to the hotel whenever they're in Bakersfield.

Some guests described the area around the hotel as creepy and questionable, others said they wouldn't walk out alone at night.

While many guests had high praise for the hotel staff, others complained of rude and indifferent service. Some reported that the complimentary breakfast wasn't mentioned at check in and that the front desk staff could benefit from additional training. Some guests also reported stained carpets and minor housekeeping details and said the staff were not responsive to complaints. The hotel has no elevators which bothered some guests who said this should also have been noted at check-in.

Guests complained of food odors in the hotel's public spaces. Some weren't thrilled by the hot breakfast which they said was served cold, others reported non working juice and coffee machines.