The hotel is near the Altamonte Mall, the Florida Hospital Altamonte and has a lot of restaurants within walking distance, which includes steakhouses, Italian, Indian, Mexican and Turkish cuisine as well as cafés and fast-food restaurants. Guests also liked that is within a 30-minute drive from the Walt Disney World Resort, Lake Jesup and only 13 minutes from downtown Orlando.
Guests found the staff to be pleasant and accommodating when they needed to change rooms or made special requests.
Several guests noted that the firm beds are sufficiently large, comfortable and include freshly washed sheets.
Guests reported that the tubs were grimy, the toilet seats were stained, and they found hair in the sink and tub. They also encountered toilets that weren't functioning and they hadn't been serviced since the last guests occupied the room.
Guests noted that they observed an odor upon entering the rooms, the microwaves and refrigerators weren't working well or at all, the furniture was in bad shape and light switches were broken. What they found most worrisome, however, were the many bugs they came across. For example, several guests found many small bugs as well as roaches in the corners and within their refrigerators.
Guests noted that the hotel hasn't served its continental breakfast for months with no indication if it might ever start doing so again. Moreover, the air-conditioning doesn't always work, which is important during the summer months in Florida, and the elevator is not always running either.
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